Contact Us

Here to help

Our Customer Service team are available 8am-8pm weekdays, 9am-5pm weekends.

We're on hand to assist with...

Size and fit advice
Detailed product information
Delivery questions
Exchange and return queries
Placing orders

Getting in Touch

By Phone

In the UK you can speak to Customer Services on 0845 838 1331 between 8am and 8pm (Mon-Fri) and 9am to 5pm (Sat/Sun).

Calls are typically charged at between 1p and 12p per minute for landline customers, plus a call set-up fee; calls from mobile phones can cost considerably more. 0845 numbers may be included in your Call Plan. Please check with your supplier.

Alternatively, you can contact AlexandAlexa on 020 7232 4200. Numbers begining 02 may be included in your "free minutes" as part of your mobile phone or landline contract. Please check with your supplier.

In the Rest of the World you can contact Customer Services by phone on
+44 (0) 207.232.4200. Normal international calling costs apply.

Lines are presently open between 07:00 and 19:00 GMT (Mon-Fri) and 08:00 to 17:00 GMT (Sat/Sun).

Customers wishing to talk to an Arabic speaker should dial +44 (0) 207.232.4209. Normal call costs apply.

AlexandAlexa accept no responsibility for any call charges incurred from any of the numbers listed above.


Available during Mon-Fri between 8am and 8pm & Sat/Sun between 9am and 5pm – (All times UK, GMT+1)


You can email us at We strive to reply to all customer enquiries received within 24 hours.


Refunds will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.

(last updated 14:12 BST, Friday, August 22, 2014)

Frequently Asked Questions

Welcome to AlexandAlexa

Head to our store to enjoy:

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We now offer local currencies

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