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Important information

Customer Service Update

To ALL our valued customers,

I am aware that many of you have experienced delays in receiving existing orders or getting through to us by email and phone.

We recently implemented new system changes which led to problems with some orders placed in mid June. Current orders ARE NOT affected.

We've been contacting all those with affected orders to personally bring them up to date and offer them support ... together with a little something by way of thanks.

We appreciate your faith in us – and your patience – over our recent troubles. We're now doing all we can to provide you with an even more enjoyable shopping experience.

Alex Theophanous, CEO

Current Response Times

(last updated 14:12 BST, Monday, July 14, 2014)

EMAIL: You can email us at We are now personally replying to all customers within 24 hours.

PHONE: Our lines are now open.

LIVE CHAT: is now available during Mon-Fri between 08:00 to 20:00 & Sat/Sun between 09:00 to 17:00 – (All times UK, GMT+1)

REFUNDS: will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.

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