To ALL our valued customers,
I am aware that many of you have experienced delays in receiving existing orders or getting through to us by email and phone.
We recently implemented new system changes which led to problems with some orders placed in mid June. Current orders ARE NOT affected.
We've been contacting all those with affected orders to personally bring them up to date and offer them support ... together with a little something by way of thanks.
We appreciate your faith in us – and your patience – over our recent troubles. We're now doing all we can to provide you with an even more enjoyable shopping experience.
EMAIL: You can email us at email@example.com. We are now personally replying to all customers within 24 hours.
PHONE: Our lines are now open.
LIVE CHAT: is now available during Mon-Fri between 08:00 to 20:00 & Sat/Sun between 09:00 to 17:00 – (All times UK, GMT+1)
REFUNDS: will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.
Enter Your Email And GetFREE DELIVERYOn Your First Order
* Free delivery on first order only. Code is valid for 7 days, for standard shipping only and is not valid for large items. Please note that you may still be liable for any import taxes or duties as assessed by your local government.
Head to our
store to enjoy:
Please select your country from the dropdown and we will automatically updateyour currency and language settings to give you a more localised service