Contact Us

Dispatch Delays

Due to our summer sale being so popular, we are currently experiencing a high volume of orders. Please be aware that your order may be subject to dispatch delays. We are working very hard to get back to our normal dispatch speed as soon as possible. Thank you for your patience.

Last updated: 25th August

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Customer Service: customerservice@alexandalexa.com

Press Enquiries: press@alexandalexa.com

Marketing Enquiries: marketing@alexandalexa.com

Unfortunately our telephone line is currently closed. You can contact us by email, and we will try our best to reply to your email within 3 hours. We apologise for any inconvenience caused.


Monday - Thursday: 8am - 18.00pm (UK time)

Friday: 8am - 16.00pm (UK time)

Saturday - Sunday: Unfortunately our customer service is currently unavailable on weekends.