UK & International shipping options

 

Did you know we offer FREE delivery?

We are delighted to offer our customers free standard delivery. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.

How to receive FREE standard delivery:

    •    UK customers - spend £150 or more
    •    EU customers - spend €90 or more
    •    US customers - spend $99 or more
    •    Australia and Middle East customers - spend $99 or more
    •    Rest of World customers - spend $160 or more

Collect from a UPS Access Point

If you want to pick up your order at your own convenience, we can deliver to your nearest UPS access point. This will take 3 - 6 working days, and is FREE when you spend over £50. Most UPS access points are open 7 days a week with extended opening hours, you can check your nearest UPS access point here (link).

Please note, this option is available for UK customers only.

 

USA duties

We have some great news! All US orders are now shipped on a DDP (Delivery Duties Paid basis). This means that all relevant import taxes and duties are included in the final purchase price shown on the Alex and Alexa site.

FREE returns on selected countries

Free returns are available for the following countries: UK, USA, Australia, Germany, Hong Kong, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden and France. Orders made outside these countries will need to pay to return an item. Please see below for more information.

You can return any item to us within 28 days of receiving your original order, including sale items.

For more information on how to return your order, please click here.

UK (GBP)

Standard - orders of £150 or more FREE 3 - 6 working days
Standard £3.95 3 - 6 working days
Express £5.95 1-2 working days
UPS access point- orders of £50 or more FREE 3 - 6 working days
UPS access point £2.95 3 - 6 working days
Europe (EUR) Standard - orders of €90 or more FREE * 5-10 working days
Standard €9.50 5-10 working days
Express €15.00 2-4 working days
USA (USD) Standard - orders of $95 or more FREE * 5-10 working days
Standard $5.00 5-10 working days
Express $15.00 2-4 working days
Rest of the World (USD) Standard - orders of $160 or more FREE * 5-10 working days
Standard $12.50 5-10 working days
Express $20.00 2-4 working days
 

FREE STANDARD DELIVERY on all UK orders of £50 or more

If you’re based in the UK, spend £50 or more and receive FREE standard delivery via UPS. Your parcel will be fully trackable and will take approximately 3 – 5 working days to arrive.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

FREE STANDARD DELIVERY on European and USA orders of €90 or $99 or more

For customers shopping in the EU or the USA, enjoy FREE standard delivery when you spend €90 or $99 or more. Allow approximately 5 – 10 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

FREE STANDARD DELIVERY on Australian and Middle East orders of $99 or more, and for Rest of World orders of $160 or more.

For customers shopping in Australia and Middle East, enjoy FREE standard delivery when you spend $99 or more. Allow approximately 2 - 7 working days for delivery.

For customers shopping in Rest of World, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 2 - 7 working days for delivery.

FREE STANDARD DELIVERY on Russian orders of $160 or more

For customers shopping in Russia, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 10 - 20 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.

International Duties and Taxes

Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please contact our Customer Service Team on 0203 695 7833 for all UK customers, or +1 201 731 2280 for all International customers. Or, email us at customerservice@alexandalexa.com.

Due to varying customs regulations, international deliveries can take longer than the delivery time frame mentioned above. Please contact our customer service team if your parcel is delayed.