UK & International shipping options

 

Did you know we offer FREE delivery?

We are delighted to offer our customers free standard delivery. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.

How to receive FREE standard delivery:

  • UK customers - spend £50 or more
  • EU customers - spend €90 or more
  • US customers - spend $99 or more
  • Australia and Middle East Customers - spend $99 or more
  • Rest of World Customers - spend $160 or more

Please note free delivery is unavailable for larger items.

FREE returns on selected countries

Free returns are available for the following countries: UK, USA, Australia, Germany, Hong Kong, Finland, United Arab Emirates, Greece, Ireland, Saudi Arabia, Norway, Denmark, Sweden and France. Orders made outside these countries will need to pay to return an item. Please see below for more information.

You can return any item to us within 28 days of receiving your original order, including sale items.

For more information on how to return your order, please click here.

REGION

SHIPPING OPTION

COST

DELIVERY TIME

MORE INFORMATION

UK (GBP)

Standard - orders of £50 or more

FREE

3 - 5 working days

 

Standard

£3.95

3 - 5 working days

 

Express

£6.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

Europe (EUR)

Standard - orders of €90 or more

FREE *

3 - 5 working days

 

Standard

€9.50

3 - 5 working days

 

Express

€15.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

Germany & Finland (EUR)

Standard - orders of €90 or more

FREE *

3 - 5 working days

 

Standard

€6.95

3 - 5 working days

 

Express

€15.95

2 - 3 working days

For orders placed before 12pm UK time Monday to Friday

USA (USD)*

 

Express - orders of $99 or more

 

FREE *

2 - 4 working days

For orders placed before 12pm UK time Monday to Friday

 

** USA Import Duties will apply to large value orders over $199. Please check with your local US customs office, or contact us if you have any queries.

 

 

Express

$9.95

 

 

2 - 4 working days

Australia &

Middle East (USD)

Express - orders of $99 or more

FREE *

2 - 5 working days

For orders placed before 12pm UK time Monday to Friday

Express

$9.95

2 - 5 working days

For orders placed before 12pm UK time Monday to Friday

Rest of the World (USD)

Express - orders of $160 or more

FREE *

3 - 5 working days

 For orders placed before 12pm UK time Monday to Friday

Express

$20

3 - 5 working day

 For orders placed before 12pm UK time Monday to Friday

Russia (USD)

Standard - orders of $160 or more

FREE *

10 - 20 working day

 

Standard

$12.50

10 - 20 working day

 

** USA Import Duties will apply to large value orders over $199. If you have any questions, please contact your local US Customs Office, or our customer service team.

* We're sorry, but free delivery is not available for larger items. Please see below for more details on delivery for larger items.

Shipping Larger Items

Shipping charges may vary depending on how large an item is, and where the item is being shipped to. Please refer to the table below for shipping charges on larger items. The information about the size band for larger items can be found in each product description.

  Shipping Cost Delivery Time
UK (GBP) Standard - orders of £50 or more FREE  3- 6 working days
Standard £3.95
Europe (EUR) Standard €20  6- 8 working days
USA (USD) Size Band A $30  2- 4 working days
Size Band B $55
Size Band C $65
Size Band D $95
Rest of the World (USD) Size Band A $50  7- 10 working days
Size Band B $80
Size Band C $120
Size Band D $160

FREE STANDARD DELIVERY on all UK orders of £50 or more

If you’re based in the UK, spend £50 or more and receive FREE standard delivery via UPS. Your parcel will be fully trackable and will take approximately 3 – 5 working days to arrive.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

FREE STANDARD DELIVERY on European and USA orders of €90 or $99 or more

For customers shopping in the EU or the USA, enjoy FREE standard delivery when you spend €90 or $99 or more. Allow approximately 5 – 10 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

FREE STANDARD DELIVERY on Australian and Middle East orders of $99 or more, and for Rest of World orders of $160 or more.

For customers shopping in Australia and Middle East, enjoy FREE standard delivery when you spend $99 or more. Allow approximately 5 – 10 working days for delivery.

For customers shopping in Rest of World, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 5 – 10 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

FREE STANDARD DELIVERY on Russian orders of $160 or more

For customers shopping in Russia, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 10 - 20 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.

Please note: Due to unprecedented level of demand following our annual Sale, it may take a little longer than usual for our customer service team to respond to your email query. We hope to resolve your query as soon as possible.

International Duties and Taxes

Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please call our Customer Care Team on 0845 838 1331 (international +44 (0)207 232 4200), or email us: customerservice@alexandalexa.com

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items.
    • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
    • We're sorry, but free delivery is unavailable for larger items.
    • Please note, the international part of the transit is managed by local courier services and is not tracked by Posten from this point onwards. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
    • We're sorry, but free delivery is unavailable for larger items.