UK & International Shipping Options

Did you know we offer FREE delivery & returns?

We are delighted to offer our customers free standard delivery and returns worldwide. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.

How to receive FREE standard delivery:

  • UK Customers - spend £30 or more
  • EU & USA Customers - spend £70 or more
  • Rest of World Customers (including Australia & Middle East) - spend £100 or more

Please note free delivery is unavailable for larger items.

More details & delivery timings >

FREE returns is available on all orders

While we hope that you are happy with your order, we want to give you a hassle-free returns experience. So, you can return any item to us within 28 days of receiving your original order, including sale items, for free.

FREE RETURNS FROM THE UK

It’s very simple! A pre-paid Royal Mail label will be supplied on your returns note, stick this on the front of your parcel and drop off at your local Post Office.

FREE RETURNS FROM EU, USA & REST OF WORLD

The shipping cost of your return will be credited back to you, up to a maximum of £20/$30/€23. We handle each query on an individual basis. Follow the steps outlined in our returns policy and our customer care team will be on hand to help.

Read our Returns Policy >


 ShippingCostDelivery Time
UK Standard - orders of £30 or more FREE 3-5 working days
Standard £2.95 3-5 working days
Express £5.95 1-2 working days
Greater London Same day delivery
Call 0845 838 1331
£20.00 Same day
(Orders placed before 2pm)
Europe Standard - orders of £70 or more FREE * 5-10 working days
Standard £7.95 5-10 working days
Express £12.95 2-4 working days
USA Standard - orders of £70 or more FREE * 5-10 working days
Standard £7.95 5-10 working days
Express £12.95 2-4 working days
Australia Standard - orders of £100 or more FREE * 5-10 working days
Standard £7.95 5-10 working days
Express £12.95 2-4 working days
Middle East Standard - orders of £100 or more FREE* 5-10 working days
Standard £7.95 5-10 working days
Express £12.95 2-4 working days
Rest of the World Standard - orders of £100 or more FREE * 5-10 working days
Standard £7.95 5-10 working days
Express £12.95 2-4 working days

* We're sorry, but this option is unavailable for larger items.

Shipping Larger Items

Shipping charges may vary depending on how large an item is, and where the item is being shipped to. Please refer to the table below for shipping charges on larger items. The information about the size band for larger items can be found in each product description.

 ShippingCostDelivery Time
UK Standard - orders of £30 or more FREE 3-5 working days
Standard £2.95
Europe   £15 2-4 working days
USA Size Band A £30 2-4 working days
Size Band B £50
Size Band C £70
Size Band D £100
Rest of the World Size Band A £30 2-4 working days
Size Band B £50
Size Band C £70
Size Band D £100

FREE STANDARD DELIVERY on all UK orders of £30 or more

If you’re based in the UK, spend £30 or more and receive FREE standard delivery via Royal Mail. Your parcel will be fully trackable and will take approximately 3 – 5 working days to arrive.

FREE STANDARD DELIVERY on European and USA orders of £70 or more

For customers shopping in the EU or the USA, enjoy FREE standard delivery when you spend £70 or more. Allow approximately 5 – 10 working days for delivery.

  • Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail from this point onwards. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items. 

FREE STANDARD DELIVERY on Australian, Middle East and Rest of World orders of £100 or more

For customers shopping in Australia, Middle East or Rest of World, enjoy FREE standard delivery when you spend £100 or more. Allow approximately 5 – 10 working days for delivery.

  • Please note, the international part of the transit is managed by local courier services and is not tracked by Royal Mail from this point onwards. In the rare event of the goods being delayed overseas, it may be difficult for our customer service team to trace your package.
  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.
  • We're sorry, but free delivery is unavailable for larger items. 

 

EXPRESS DELIVERY for UK & International Orders

UK Express

For next working day delivery, you must place your order before 12pm Monday - Friday (GMT). If your order is placed after the midday deadline, your order will be dispatched the following working day. Please note, for customers based in the Scottish Highlands and UK Islands, allow within 3 working days from dispatch. All express deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch.

Same Day London

In London? Receive your order today! Our same day service is only applicable to those based in the Greater London area. To receive your parcel in time, place your order before 2pm GMT (Mon-Fri) on the day required for delivery. To reserve your delivery, select “UNITED KINGDOM” as the destination followed by “Same Day London” as the delivery method at checkout. Once the order has been placed, please call our Customer Care Team to confirm on 0845 838 1331.

International Express

Select express shipping and receive your parcel in the fastest time possible. All international orders are shipped securely via DHL Express Worldwide*. Allow up to 4 working days for delivery from dispatch. All express deliveries are fully tracked and the tracking information will be provided to you by email upon dispatch. * Please note that the express service is not available to the Russian Federation. If you require additional information, please contact the Customer Service Team at: customerservice@alexandalexa.com

Please note: Due to unprecedented level of demand following our annual Sale, it may take a little longer than usual for our customer service team to respond to your email query. We hope to resolve your query as soon as possible.

International Duties and Taxes

Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please call our Customer Care Team on 0845 838 1331 (international +44 (0)207 232 4200), or email us: customerservice@alexandalexa.com