UK & International shipping options

 

Did you know we offer FREE delivery?

We are delighted to offer our customers free standard delivery. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.

How to receive FREE delivery:

    •    UK customers - spend £50 or more
    •    EU customers - spend €90 or more
    •    US customers - spend $99 or more
    •    Australia and Middle East customers - spend $99 or more
    •    Rest of World customers - spend $160 or more

Collect from a UPS Access Point

If you want to pick up your order at your own convenience, we can deliver to your nearest UPS access point. This will take 3 - 6 working days, and is FREE when you spend over £50. Most UPS access points are open 7 days a week with extended opening hours, you can check your nearest UPS access point here (link).

Please note, this option is available for UK customers only.

 

USA duties

We have some great news! All US orders are now shipped on a DDP (Delivery Duties Paid basis). This means that all relevant import taxes and duties are included in the final purchase price shown on the Alex and Alexa site.
Please bear in mind that if you spend over 800USD brokerage fees may apply.

FREE returns on selected countries

Free returns are available for the following countries: UK, USA, Australia, Germany, Hong Kong, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden and France. Orders made outside these countries will need to pay to return an item. Please see below for more information.

You can return any item to us within 28 days of receiving your original order, including sale items.

For more information on how to return your order, please click here.

UK (GBP)
Standard - orders of £150 or more FREE 3 - 6 working days
Standard 3 - 6 working days
Express 1-2 working days
UPS access point - orders of £50 or more FREE 3 - 6 working days
UPS access point 3 - 6 working days
Sweden (EUR)
Standard-orders of €90 or more FREE 2-5 working days
Standard - orders of £150 or more 2-5 working days
UPS Express 2-3 working days
Finland (EUR)
Standard-orders of €90 or more FREE 2-5 working days
standard post 2-5 working days
Standard UPS 2-5 working days
UPS Express 2-3 working days
Rest of EU (EUR)
Standard-orders of €90 or more FREE 2-5 working days
Standard 2-5 working days
UPS express 2-3 working days
USA (USD)
Express-orders of $99 or more FREE 2-5 working days
Express $9.95 2-5 working days
Middle East (USD)
Standard-orders of $160 or more FREE 10-20 working days
Standard Post $9.95 10-20 working days
UPS express- orders over $499 FREE 2-5 working days
UPS Express $9.95 2-5 working days
Hong Kong (USD)
Standard- orders $160 or more FREE 10-20 working days
Standard Post $14.95 10-20 working days
UPS Express $19.95 2-5 working days
China (USD)
Standard- orders $160 or more FREE 10-20 working days
Standard Post $14.95 10-20 working days
UPS Express $19.95 10-20 working days
Rest of World (USD)
UPS Express- orders over $160 FREE 2-5 working days
UPS Express $20.00 2-5 working days 

Please bare in mind, that unforeseen circumstances can cause delays in delivery.  If you have any questions in regards to this please contact our customer service team.

FREE STANDARD DELIVERY on all UK orders of £50 or more

If you are based in the UK , spend £50 or more to receive free standard delivery to a UPS Retail Location. Please Allow 3-5 working days for the parcel to arive.

FREE STANDARD POSTAL DELIVERY to Finland and Sweden orders of €90 or more

For customers in Finland and Sweden enjoy FREE standard postal delivery for orders over €90.  Please allow 3-5 working days for delivery.

FREE STANDARD DELIVERY on European orders of €90 or more

For customers in Europe (aside from Sweden and Finland) enjoy FREE standard delivery when you spend €90 or more.  Please Allow 3-5 working days for delivery.

Free Delivery to the USA orders $99 or more 

For customers in the USA, enjoy FREE delivery when you spend $99 or more.  Please allow 2-5 working days for delivery.

*Due to varying customs regulations, international deliveries can take longer to arrive.

FREE STANDARD DELIVERY to the Middle East Orders of $160 or more

For customers in the Middle East, enjoy free standard delivery with the post when you spend $160 or more.  Please allow 5-21 days for delivery. For orders over $499 enjoy free UPS express delivery.  Please allow 2-5 wrking days for delivery.

*Due to varying customs regulations, international deliveries can take longer to arrive.

FREE STANDARD DELIVERY for orders to Hong Kong orders of $160 or more

For orders to Hong Kong, enjoy free postal standard delivery on orders of $160 or more.  Please allow 5-21 days for delivery.

*Due to varying customs regulations, international deliveries can take longer to arrive.

FREE STANDARD DELIVERY for orders to Chinese orders of $160 or more

For orders to China, enjoy free postal standard delivery on orders of $160 or more.  Please allow 5-21 days for delivery.

*Due to varying customs regulations, international deliveries can take longer to arrive.

FREE DELIVERY for the rest of the world orders of $160 or more 

For customers in the the rest of the world, enjoy FREE delivery when you spend $160 or more.  Please allow 2-5 working days for delivery.

*Due to varying customs regulations, international deliveries can take longer to arrive.

FREE STANDARD DELIVERY to Russia and Azerbaijan on orders of $160 or more

For customers shopping in Russia, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 10 - 20 working days for delivery.

  • Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependant on the destination.

International Duties and Taxes

Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please contact our Customer Service Team on 0203 455 0381 for all UK customers, or +1 201 731 2280 for all International customers. Or, email us at customerservice@alexandalexa.com.

Due to varying customs regulations, international deliveries can take longer than the delivery time frame mentioned above. Please contact our customer service team if your parcel is delayed.