Returns & exchange
Register your return online!
Returns can be made within 30 days after your order has been dispatched.
All returned goods must be packed in their undamaged original packaging (e.g. shoe box, plastic bag or product packaging). All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.
Kindly note that it is not allowed to tape any documents or labels directly to the product. Packaging (inner packaging). The right to return does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.
Due to health and hygiene reasons, the right to return does not apply to underwear, pacifiers, baby bottles or hair accessories. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).
The right to return does not apply to mounted strollers or car seats, due to safety reasons. You do, however, have the right to open the box and look over the product (e.g. the color). If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.
For countries that receive a return label included with their package, please note that you will be charged a return cost when using the return label. The cost will be deducted from your refund once your return is registered at our warehouse.
If your country is not eligible for a return label, you can make a return through any courier of your choice. The preferred return courier is UPS.
The return should be sent to:
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
556 50 Jönköping, Sweden
Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.
It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.
Register your exchange online!
Exchanges can be made within 30 days after your order has been dispatched.
It is possible to exchange the same item for a different size. You will not need to pay for additional shipping costs when the exchange order is shipped out.
If the size you acquire is not available, you will need to make a regular return.
All exchanged goods must be packed in their undamaged original packaging (e.g., shoe box, plastic bag or product packaging). All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.
Kindly note that it is not allowed to tape any documents or labels directly to the product packaging (inner packaging). The right to exchange does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.
The right to exchange does not apply to underwear, pacifiers, baby bottles or hair accessories, due to health and hygiene reasons. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).
Due to safety reasons, the right to exchange does not apply to mounted strollers or car seats. However, it is possible to open the box and look over the product.
If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.
The return should be sent to:
Babyshop Sthlm Logistics AB
Norra Stigamovägen 4
556 50 Jönköping, Sweden
Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.
It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.
For returns outside of the EU you will need to fill out the commercial invoice, supplied with your order and attach to the outside of the parcel.
Please make sure to also add our Economic Operators Registration and Identification number (EORI) SE5566991542.
The number can be added anywhere on the commercial invoice.
Of course, we want you to be satisfied with your product and have the opportunity to look more closely at the product no matter if it is bought on sale or at full price.
As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.