Register your return online!

Returns can be made within 30 days after your order has been dispatched.

Register return

We strive to always improve our processes and have therefore replaced the physical papers; return labels and shipping notes with digital documents, available for print out if needed. This way we can avoid paper documents going directly into the bin, creating additional waste for our customers.

Countries that are eligible for a return label, will retrieve one after registering a return. Please note that you will be charged a return cost when using the return label. The cost will be deducted from your refund once your return is registered at our warehouse.


Return cost


7,95 EUR


7,95 EUR


9,95 EUR


17,95 EUR


7,95 EUR

United States

26,95 USD

If your country is not listed, you are financially responsible to send your return back to us. The preferred return courier is UPS.

For returns outside of the EU, a prefilled commercial invoice will be generated when you register a return.

All returned goods must be in their original condition and packed in their undamaged original packaging (e.g. shoe box, plastic bag or product packaging) with the tags still attached to the item. All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.

Kindly note that it is not allowed to tape any documents or labels directly to the product. Packaging (inner packaging). The right to return does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.

Due to health and hygiene reasons, the right to return does not apply to underwear, pacifiers, baby bottles or hair accessories. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).

The right to return does not apply to mounted strollers or car seats, due to safety reasons. You do, however, have the right to open the box and look over the product (e.g. the color). If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.

The return should be sent to:

Babyshop Sthlm Logistics AB

Norra Stigamovägen 4

556 50 Jönköping, Sweden

Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.

You will be refunded the standard shipping fee if you return your entire order, register the return within 14 days after it has been delivered and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns. It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.

Register return

If you wish to exchange a product to a different size or color, you can easily do so by placing a new order on the website and returning the other product for a refund.

This way you will avoid unnecessary delays in receiving the exchanged product or the risk of the item being out of stock. If you purchased the item on sale or used a discount code, please contact our customer service after you have received the new order and the price difference will be refunded.

Please note that a return fee applies to all returns sent back to our warehouse.

When purchasing goods from us, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the ordered item (the cancellation period).

Note: The right of withdrawal does not apply to goods with a broken seal or without a price tag/tag.For health and hygiene reasons, underwear, pacifiers, baby bottles, nursing pads and hair accessories cannot be returned. Exceptions are made for returns of nursing bras (if you have tried with nursing pads) and swimwear (that have been tried on over underwear).Due to safety reasons, the right of withdrawal does not apply to mounted strollers and car seats. You have the right to open the packaging and check, for example, the color of the product. If you are unsure whether the right of withdrawal applies, please contact our customer service.

When you cancel your purchase and have registered your return digitally within 14 days, the amount you paid for the item including original delivery costs will be refunded.

The refund will be made no later than 14 days from the date we received your notice of exercise of the right of withdrawal.

As soon as your return is processed and approved, you will be refunded to the payment option you used for your purchase. It may take up to 5 business days for our warehouse to process your return after it has arrived. If you have not received a confirmation email regarding your return, we recommend tracking the return label on the courier's website. If you have received a confirmation email regarding your return, the refund will be processed shortly. It takes 3 - 5 business days for the money to appear in your account. If you chose Klarna invoice as the payment option, the returned items will be adjusted on your invoice. Refund when a gift card has been used as the payment method: Your refund will be in the form of a digital gift card. A gift card can never be converted into cash. You will receive an email from us with a new digital gift card code for the amount of your return or complaint.

For returns outside of the EU you will need to fill out the commercial invoice, supplied with your order and attach to the outside of the parcel.

Please make sure to also add our Economic Operators Registration and Identification number (EORI) SE5566991542.

The number can be added anywhere on the commercial invoice.